1. Parties & Scope

This Farmer Onboarding Agreement (“Agreement”) is entered into between Only Farmers Limited (Company No. 17058134), registered at 27 Mortimer Street, London, W1T 3BL (“Only Farmers”, “we”, “us”), and any business, or any individual acting for business purposes and not as a consumer, registering as a Farmer on the Platform (“Farmer”, “you”, “your”).

This Agreement governs the commercial relationship between Only Farmers and the Farmer, including the listing of experiences, stays, and events, the posting of Job Postings on the jobs board, and the listing of goods in your farm shop. It supplements the Only Farmers Terms & Conditions and applicable policies referred to therein, which are incorporated by reference. In the event of a conflict between this Agreement and the Terms & Conditions, this Agreement takes precedence to the extent of the inconsistency.

Application of this version. This version of the Agreement applies to Farmers who accept it on or after 27 August 2026. Farmers who accepted an earlier version remain on that version until they receive the notice required by this Agreement (including under Section 4.2), at which point this version or a successor will apply to them.

Capitalised terms used but not defined in this Agreement have the meanings given to them in Section 3 (Definitions) of the Terms & Conditions.

1.4 Only Farmers acts as the Farmer’s limited disclosed agent

Only Farmers acts only as the Farmer’s limited disclosed agent, for the purposes of: (a) marketing and displaying the Farmer’s Listings to Guests; (b) concluding Bookings with Guests in the Farmer’s name and on the Farmer’s behalf; and (c) collecting payment from Guests on the Farmer’s behalf, and accounting to the Farmer for it, in accordance with Section 4. Payment services are provided by Stripe (Section 3.4).

The Farmer is the supplier of every stay, experience, event, or other service described in a Listing, and contracts directly with the Guest in respect of it. Only Farmers is not the supplier of the Farmer’s Listings for VAT purposes.

Only Farmers does not buy, resell, or take title to any Listing, does not set Listing prices, and does not acquire any interest in the Farmer’s goods or services. Only Farmers’ own supply is the provision of the Platform and related services, for which the Farmer Fee and the Service Fee are payable.

Only Farmers discloses the Farmer as the supplier to Guests at the point of booking and on every booking confirmation and receipt.

2. Farmer Eligibility

In addition to the general eligibility criteria set out in Section 4 of the Terms & Conditions (which apply to all users of the Platform), to register as a Farmer you must:

• Be at least 18 years old.

• Be a business, or an individual, acting in the course of a trade, business, or profession, or a registered business entity (and not as a consumer).

• Have legal authority to offer the experiences, stays, or events described in your Listings, including the right to grant access to the land or premises.

• Be based in the United Kingdom.

• Provide accurate, complete, and up-to-date information at registration and at all times during the term of this Agreement.

3. Onboarding Process

Before any Listing goes live, you must complete the following onboarding steps:

3.1 Account Registration

Complete the Farmer registration form, providing: your legal name (or business name), trading address, email address, telephone number, (where applicable) your Companies House registration number, and your VAT registration status — including your VAT registration number if you are VAT registered.

You must notify Only Farmers promptly if your VAT registration status changes, including if you become registered or cease to be registered. Only Farmers relies on this information for Guest receipts.

3.2 Identity Verification

Only Farmers may verify your identity using a third-party verification service. This may include photo ID matching or other checks. You consent to this verification as a condition of registration.

3.3 Compliance Documentation

Farmers must maintain valid licences, certifications, insurance and documentation as appropriate for the activity. You may be required to provide the following documents (where applicable to your Listing type) before your first Listing is approved:

• All Listings: Public liability insurance certificate (minimum £5,000,000 per occurrence; £10,000,000 for events exceeding 500 attendees).

• Accommodation Listings: Gas Safety Certificate (CP12), Fire Risk Assessment, Electrical Installation Condition Report (EICR), Energy Performance Certificate (EPC), and evidence of compliance with the Furniture and Furnishings (Fire) (Safety) Regulations 1988.

• Food & drink Listings: Food business registration confirmation, Food Hygiene Rating (where available), and evidence that at least one person involved holds a Level 2 Food Hygiene Certificate or equivalent.

• Alcohol Listings: Premises licence or Temporary Event Notice (TEN) under the Licensing Act 2003 (or equivalent in Scotland/Northern Ireland), and details of the Designated Premises Supervisor (where required).

• Animal experience Listings: Animal exhibition licence under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 (or equivalent), and (for equestrian activities) a Riding Establishment licence.

• Hunting/shooting Listings: Evidence that the Farmer holds the relevant Shotgun Certificate or Firearms Certificate issued by the local police force, and that the land is appropriately permitted for shooting activities. Evidence of adequate insurance cover specific to shooting activities, over and above the standard public liability minimum. All participants must be aged 18 or over.

• Child safeguarding (where Listing is likely to involve under-18 attendees): A documented risk assessment that specifically considers the safety of children of different age groups. Where staff or volunteers have regular unsupervised contact with children, valid DBS checks (or equivalent in Scotland/Northern Ireland). Only Farmers may require evidence of safeguarding training or a child protection policy before the Listing is approved.

• Short-term let registration: Evidence of registration on any mandatory national or local short-term let register (including the proposed England Short-Term Lets Register, and the mandatory Scottish short-term let licence under the Civic Government (Scotland) Act 1982).

Only Farmers reserves the right to request additional documentation at any time. Listings will not be approved until all required documentation has been received and verified.

3.4 Stripe’s Payment Services

As set out in Section 8.1 of our Terms and Conditions, by accepting the Terms and Conditions you agree to be bound by the Stripe Services Agreement (defined therein) to receive Payment Services (defined therein) from Stripe in relation to payouts. As explained in Section 8.1, to receive the Payment Services, you agree to provide us and Stripe with accurate and complete information about you on request (including personal identification information and any supporting documents to allow us and Stripe to carry out all necessary due diligence measures to determine your eligibility to use the Payment Services), and you authorise us to share any such information, including any transaction information related to your use of the Payment Services, with Stripe. This includes providing your bank account details and any information required by Stripe for identity verification and anti-money laundering (AML) compliance.

3.5 Listing Takedown

Only Farmers does not review or approve Listings prior to publication. However, we reserve the right to remove or suspend any Listing at any time if we identify or become aware that it does not meet our quality standards, is incomplete or misleading, does not comply with the Terms & Conditions, or where we become aware that any required compliance documentation has not been provided. We will provide a reason for any rejection.

4. Fees & Payment Terms

4.1 Pricing Model

Only Farmers operates a combined Farmer Fee and Guest Service Fee model, as further explained below:

• The “Farmer Fee” means Only Farmers’ platform fee for each Booking: the percentage of the Listing price set out in the Fee Schedule in Section 4.2, excluding any Service Fee and any Tip. VAT may be charged on top of the Farmer Fee where required by law, subject to the interim VAT treatment in Section 4.2.

• The Farmer sets the Listing price. The total price displayed to customers on Only Farmers for each Listing will be the Listing price (as set by the Farmer) (VAT-inclusive, if applicable) plus any additional fees payable by Guests (including the Service Fee). Farmers receive the Listing price, minus the Farmer Fee, and any other applicable deductions permitted under this Agreement, the Terms & Conditions, or applicable policies.

• Farmers pay the Farmer Fee to Only Farmers for each Booking. This is a percentage of the Listing price, at the rate or rates set out in the Fee Schedule in Section 4.2.

• Only Farmers charges a Service Fee to the Guest. The total price displayed on Only Farmers for a Listing will be the Listing price plus any additional fees payable by Guests (this includes the Service Fee). The Service Fee is paid to Only Farmers for the use of the platform and is not received by Farmers.

• Payment processing costs (relating to Stripe’s services) are absorbed by Only Farmers out of the Service Fee. No payment processing costs are passed to the Farmer. The Farmer pays only the Farmer Fee for the use of Only Farmers.

• Guests may optionally add a tip. Tips are voluntary amounts added by Guests for a Booking. Tips pass through to the Farmer and are not subject to the Farmer Fee or any other platform commission charged by Only Farmers.

4.2 Fee Schedule

Interim VAT treatment. From the effective date of this version until Only Farmers gives notice under this Section, Farmers continue to pay no more than 7.1% of the Listing price (or the graduated private-hire rates above), because Only Farmers absorbs any VAT due on the Farmer Fee within that amount. No Farmer will be charged VAT retrospectively in respect of the interim period.

Note: Existing Farmers will receive at least 30 days’ written notice before any change to the Farmer Fee or Service Fee rate, including before VAT begins to be charged in addition to the Farmer Fee.

4.3 Payouts

The deduction from each payout ordinarily comprises the Farmer Fee plus any VAT chargeable on it. During the interim period described in Section 4.2, any VAT due on the Farmer Fee is absorbed by Only Farmers and included within the existing deduction, so the total deducted does not increase.

Subject to the conditions below, Only Farmers schedules each payout for three calendar days after the relevant Booking has ended: after the experience, event or private hire ends; after checkout for a stay; or after the final session for a course. Once Only Farmers instructs Stripe to release the payout, the time it takes to appear depends on Stripe and the Farmer’s bank.

Payouts are made in Pounds Sterling (GBP) to the bank account linked to your Stripe Connected Account. The time it takes for funds to arrive after initiation depends on your bank and Stripe’s processing times.

Payouts may be withheld or delayed where there is a reasonable suspicion of fraud, an open dispute, a chargeback, a damage claim, or a material breach of this Agreement or the Terms & Conditions. We will notify Farmers promptly if a payout is withheld and will resolve the position as quickly as possible. The time it takes for funds to reach a Farmer’s account after the payout instruction depends on the Farmer’s bank and Stripe’s processing times, which are outside our control.

Without limiting Section 8.4 of the Terms & Conditions, where a Guest (or any parent, guardian or card-issuer acting on their behalf) is entitled to a refund in accordance with the Cancellation & Refund Policy because a Booking is void, voidable, or otherwise unenforceable on the basis that the Guest was under 18 at the time of the Booking, the Farmer shall refund the Guest. The Farmer’s refund obligation may be satisfied by: (a) authorising Only Farmers to instruct Stripe release the relevant Booking funds held by Stripe on the Farmer’s behalf back to the Guest; or (b) where no such funds are held by Stripe on the Farmer’s behalf, the funds held by Stripe on the Farmer’s behalf are insufficient to cover the refund in full, by direct payment of the refund (or the shortfall) to Stripe (for onward payment to the Guest) within 14 days of demand. If the Farmer fails to do so, Only Farmers may (but is not obliged to) refund the Guest on the Farmer’s behalf and recover the full amount of the refund (together with any associated chargeback fees, payment processing costs and reasonable administrative costs) from the Farmer by deduction from any pending or future payouts or, if no payouts are pending, by direct invoice payable within 14 days. This right of recovery is in addition to, and does not limit, the indemnity in Section 10.

4.4 Taxes

You are solely responsible for determining your tax obligations and for paying all taxes arising from income received through the Platform, including income tax, corporation tax, National Insurance contributions, and VAT (where applicable).

The Farmer is the supplier to the Guest of each stay, experience, event, or service, and is responsible for any VAT due on the Farmer’s own supplies. Where the Farmer is VAT registered, Listing prices are treated as inclusive of any VAT due on the Farmer’s supply, and the Farmer accounts for that VAT to HMRC in the Farmer’s own VAT return.

Only Farmers is responsible only for VAT on its own platform fees — the Farmer Fee and the Service Fee. A Farmer’s VAT registration status affects whether the Farmer can reclaim VAT charged on those fees; it does not affect whether Only Farmers is required to charge VAT on them.

Only Farmers will issue VAT invoices for its fees once its VAT registration number has been received.

Only Farmers does not provide tax advice. You should seek independent professional advice on your tax obligations.

Only Farmers is required to report Farmer income data to HMRC under the OECD DAC7 framework. By entering into this Agreement, you consent to Only Farmers collecting and sharing the following data with HMRC: your legal name, address, date of birth (or company registration number), tax identification number (where available), total consideration received through the Platform in each calendar year, and the number of Bookings and product sales completed. This reporting is a legal obligation and is not optional.

4.5 Security Deposits

You may set a refundable security deposit on eligible Listings (such as stays, camping, and private hire). The deposit amount is yours to set and is shown to the Guest before booking. Only Farmers holds and administers security deposits on your behalf; you do not collect, hold, or have direct access to deposit funds.

A security deposit is taken as an authorisation hold on the Guest’s payment method shortly before the experience or stay and is released automatically, without charge, within seven (7) days after the end date unless you submit a valid Damage Report. To claim against a deposit you must submit a Damage Report through the Platform, with supporting evidence, while the authorisation hold is still in place and in accordance with the Terms & Conditions. The Guest is notified and has at least 72 hours to dispute the claim. Where the Guest does not dispute it in that period, the amount you claimed is captured, up to the deposit amount. Where the Guest does dispute it, Only Farmers — not the Farmer — reviews the claim and determines the amount properly payable, and may decline disproportionate, unsupported, or late claims; if no determination is reached before the hold expires, the hold is released and you receive nothing in respect of that claim. Any captured amount is paid to you net of applicable fees and is subject to the same payout, withholding, dispute, and chargeback rules as other Booking proceeds.

The security deposit is a damage-protection mechanism only. It is not part of the Listing price and must not be used as a substitute for the Listing price, a cleaning fee, or any other charge.

5. Farmer Representations & Warranties

By entering into this Agreement and in respect of each of your Listings, you represent and warrant that:

• All information you provide to Only Farmers and in your Listings is, and will remain during any active Listing, accurate, complete, and not misleading.

• You have legal authority to offer each Listing and to grant access to the land or premises described.

• You hold all licences, permits, registrations, and insurance required by law and by the Terms & Conditions for each Listing, and will maintain them for the duration of the Listing.

• Your Listings comply with all applicable law, are accurate, not misleading and reflect the actual experience, accommodation, or event that Guests will receive.

• The goods and services you offer via the Platform can be lawfully sold by you, will be as described, of satisfactory quality, fit for purpose and not be unsafe or defective.

• You comply and the goods and services you offer via the Platform will comply with all applicable laws, including but not limited to the Equality Act 2010, the Health and Safety at Work etc. Act 1974, the Occupiers’ Liability Acts 1957 and 1984, the Food Safety Act 1990, the Licensing Act 2003, the Animal Welfare Act 2006, and the Consumer Rights Act 2015.

• You comply, and will ensure that your personnel and supply chain comply, with all applicable anti-bribery, anti-corruption, modern slavery, human trafficking, forced labour, child labour and environmental laws (including the Bribery Act 2010 and the Modern Slavery Act 2015).

• You will not discriminate against any Guest on the basis of a Protected Characteristic.

• You will comply with the Terms & Conditions, this Agreement, and all policies available at onlyfarmers.co.uk/legal.

• You will process Guest personal data only in accordance with Section 5.8 of the Terms & Conditions and all applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

• You are not subject to any insolvency proceedings, and there is no material fact or circumstance that would prevent you from fulfilling your obligations under this Agreement.

• Where you sell products through the Platform, all products comply with applicable product safety legislation, and are not subject to any recall or regulatory prohibition. You hold legal title to all products you list for sale.

• Where you post Job Postings, the work offered is lawful, the terms offered comply with applicable employment law (including the National Minimum Wage), and you hold all required insurance (including Employers’ Liability insurance where applicable) and any GLAA licence required for agricultural work.

• You will not knowingly accept a Booking or job application from, or supply any experience, stay, event, product, or alcohol to, any person who is under 18 years of age, and you will check the age of any Guest where there is any reasonable doubt as to whether they meet the minimum age for your Listing or for the Platform generally (which is 18).

6. Listing Standards

In addition to the requirements in Section 5 of the Terms & Conditions, all Listings must comply with the following.

6.1 Content Standards

All Listings must:

• Accurately describe the experience, accommodation, or event, including location, duration, what is included, and any restrictions or requirements.

• Include high-quality photographs that are your own original images (or images you have the right to use). Stock photographs are not permitted for the main Listing image.

• Clearly state the price (including per person, per group, per night) and any additional charges (e.g. cleaning fees, equipment hire), inclusive of VAT (where applicable).

• Clearly state the cancellation policy, cutoff, and any custom refund schedule selected in accordance with the Cancellation & Refund Policy.

• Clearly describe accessibility provisions and any limitations.

• Clearly state any health, safety, age, fitness, or other requirements for participation.

• Age policy (mandatory for all Listings): Every Listing must clearly display the Farmer’s age policy, specifying: the minimum age for attendees (if any), whether children must be accompanied by an adult, and any age-specific restrictions for particular activities. Hunting Listings must state that all participants must be aged 18 or over. Tasting Listings involving alcohol must state that alcohol will not be served to under-18s.

• For accommodation Listings: clearly state check-in and check-out times, house rules, maximum occupancy, and any pet or smoking policies.

• For food and drink Listings: clearly identify any of the 14 major allergens in accordance with the Food Information Regulations 2014 (Natasha’s Law).

• For animal experience Listings: clearly describe risks associated with animal contact, including allergy risks and any restrictions on pregnant visitors or young children. State whether the experience is suitable for children and, if so, from what age.

• Comply with the Acceptable Use Policy and Nondiscrimination Policy.

• Ensure that all marketing claims, promotions, and other communications relating to your Listing comply with applicable consumer protection, advertising, and unfair commercial practices law (including the Digital Markets, Competition and Consumers Act 2024 and the UK Non-broadcast Code of Advertising).

6.2 Listing Accuracy & Updates

You must keep your Listings accurate and up to date at all times, including availability calendars, pricing, and any changes to the experience or premises. If the experience changes materially from the description in the Listing, you must update the Listing before accepting further Bookings. You may only change or cancel confirmed Bookings due to an event covered by the Major Disruptive Events Policy and any such change or cancellation must be made in accordance with the Cancellation & Refund Policy and the Major Disruptive Events Policy.

If a Farmer cancels a confirmed Booking, fails to fulfil a Booking, does not attend or make the Listing available for the Booking, or makes a material Farmer-initiated change that results in the Guest receiving a full refund, the Guest will receive a full refund of all amounts paid in respect of that Booking, including the Service Fee and any Tip. Only Farmers will not retain the Farmer Fee for that Booking in those circumstances. Only Farmers may recover any resulting refund, chargeback, Service Fee, Tip, operational cost, or other amount from the Farmer by instructing Stripe to deduct it from pending or future payouts or otherwise recovering it under the Terms & Conditions and this Agreement. Where a full refund is due because of a Major Disruptive Event or another no-fault event outside both Only Farmers’ and the Farmer’s reasonable control, Only Farmers may absorb the Service Fee on a no-fault basis and will not treat the Farmer as responsible for that Service Fee solely because the Booking could not proceed.

6.3 Prohibited Listings

In addition to the prohibitions in Section 5.4 of the Terms & Conditions, you must not list:

• Experiences that require licences, certifications, or insurance that you do not hold.

• Experiences that are unlawful, illegal or that promote or facilitate illegal activity.

• Accommodation that does not meet the safety standards set out in Section 5.9 of the Terms & Conditions.

• Experiences that are materially different from how they are described.

• Duplicate Listings for the same experience or accommodation.

7. Ranking & Visibility

7.1 Ranking Factors

Listing position in search results and in sections such as “Coming Up Near You” is determined by the following factors, listed in order of relative importance:

• Relevance to the Guest’s search query or location — Listings that match the Guest’s search terms, selected category, or geographic proximity are ranked higher.

• Booking history and conversion rate — Listings that are frequently booked and have a higher conversion rate (views to Bookings) may be ranked higher.

• Review score and volume — Listings with higher average review scores and more reviews may be ranked higher.

• Listing completeness and quality — Listings with complete descriptions, high-quality photographs, and clearly stated terms may be ranked higher.

• Recency and availability — Listings with upcoming available dates are prioritised over those with no near-term availability.

• Farmer reliability — Farmers with fewer cancellations and a strong response rate may see their Listings ranked higher.

8. Ongoing Obligations

For the duration of this Agreement, you must:

• Maintain continuous public liability insurance at the level required by the Terms & Conditions and provide updated evidence within 7 days of any request from Only Farmers.

• Maintain all licences, registrations, and safety certifications required for your Listings and notify Only Farmers immediately if any lapse, are revoked, or change materially.

• Respond to Guest enquiries and Booking requests within 24 hours during business hours.

• Honour all confirmed Bookings except where cancellation is permitted under the Cancellation & Refund Policy or Major Disruptive Events Policy.

• Keep your Listing calendar accurate and up to date.

• Comply with all health and safety obligations applicable to your Listing, including those set out in Sections 5.9 to 5.16 of the Terms & Conditions.

• Report any incident, accident, or near-miss involving a Guest to Only Farmers at safety@onlyfarmers.co.uk within 24 hours of the incident.

• Resolve Guest complaints, disputes, and Damage Reports in accordance with the Cancellation & Refund Policy and Major Disruptive Events Policy.

• Not solicit, encourage, or facilitate Off-Platform Transactions for experiences, stays, or events.

• Conduct all pre-Booking communication with Guests through the Platform’s messaging system, and not share direct contact details before a Booking is confirmed.

• Where you list goods in your farm shop, describe them accurately and comply with all applicable law, including the Consumer Rights Act 2015 and all applicable product safety and food safety legislation. Farm shop listings are a showcase only; any sale of those goods is made by you, directly, away from the Platform.

• Where you post Job Postings on the jobs board, comply with the Jobs Board Terms, the Equality Act 2010, the Employment Rights Act 1996, the Working Time Regulations 1998, the National Minimum Wage Act 1998, and all other applicable employment law.

• Comply with the Terms & Conditions, in particular the terms specifically applicable to Farmers in Section 5.

9. Intellectual Property

9.1 Your Content

You retain ownership of all Content you submit to the Platform (including Listing descriptions, photographs, and videos). By submitting Content, you grant Only Farmers a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, adapt, and distribute that content for the purpose of operating, marketing, and promoting the Platform. This licence continues for the duration of the Listing and ends when you delete the Content or close your account, subject to any Content already distributed or cached.

You represent and warrant that you own or have the right to use all content you submit, and that your Content does not infringe the rights (including intellectual property rights) of any third party.

9.2 Only Farmers’ IP

All intellectual property in the Platform (including the Only Farmers name, logo, branding, software, and design) is owned by or licensed to Only Farmers Limited. You may not use Only Farmers’ intellectual property except as expressly permitted by this Agreement or with our prior written consent. You may use the Only Farmers name and logo in your own marketing materials solely to indicate that your experience is listed on the Platform, provided you do not alter the logo or use it in a way that suggests endorsement or partnership beyond the marketplace relationship.

10. Indemnity

You agree to indemnify and hold harmless Only Farmers and its officers, directors, employees, and agents in accordance with Section 5.17 of the Terms & Conditions.

11. Suspension & Restriction

In addition to Section 14 of the Terms & Conditions, Only Farmers may suspend, restrict, or remove any Listing, or suspend your account, where we reasonably believe that:

• You have breached this Agreement, the Terms & Conditions, or any applicable policy.

• Your insurance, licence, or safety certification has lapsed or been revoked.

• You pose a safety risk to Guests.

• You have engaged in fraudulent or illegal activity.

• You have facilitated an Off-Platform Transaction.

• A Guest complaint, dispute, or regulatory enquiry requires investigation.

Where we suspend or restrict a Listing or account, we will notify you by email with the reason for the action taken, except where disclosure would compromise a law enforcement investigation or endanger the safety of any person.

Users may appeal a suspension or termination decision by contacting hello@onlyfarmers.co.uk within 30 days of receiving notice. Appeals will be reviewed by a member of the Only Farmers team who was not involved in the original decision. Only Farmers will communicate the outcome of the appeal within 14 days of receipt. The decision on appeal is final.

Suspension does not affect your obligation to fulfil any Bookings already confirmed before the suspension date, unless Only Farmers determines that doing so would be unsafe.

12. Termination

12.1 Termination by the Farmer

You may terminate this Agreement at any time by closing your Farmer account through the Platform or by contacting hello@onlyfarmers.co.uk. You must honour all confirmed Bookings before termination takes effect. If you have confirmed Bookings that have not yet taken place, your account will remain active until those Bookings are completed or cancelled in accordance with the Cancellation & Refund Policy.

12.2 Termination by Only Farmers

Only Farmers may terminate this Agreement:

• With 30 days’ written notice for any reason. The notice will be provided by email and will state the reason for termination.

• Immediately and without notice where: (a) you have committed a material breach of this Agreement or the Terms & Conditions that is incapable of remedy, or that you have failed to remedy within 14 days of being notified; (b) you have engaged in fraudulent or illegal activity; (c) your continued participation on the Platform poses a serious and imminent safety risk; or (d) termination is required by law or by order of a court or regulatory authority.

12.3 Consequences of Termination

On termination:

• Your Listings will be removed from the Platform.

• Your access to the Farmer dashboard will cease.

• Future Bookings will be cancelled and Guests will be refunded in full (Listing price and Service Fee and any Tip).

• You will receive payouts for Bookings already completed, subject to any outstanding disputes, chargebacks, Damage Reports, or amounts owed to Only Farmers.

• The survival provisions in Section 19.6 of the Terms & Conditions will apply.

12.4 Appeal

You may appeal a termination decision in accordance with Section 14 of the Terms & Conditions.

13. Complaints & Internal Dispute Resolution

Only Farmers maintains an internal complaint-handling system for Farmers. If you have a complaint about any aspect of the Platform, a decision taken by Only Farmers (including Listing rejection, suspension, or termination), or the application of any policy, you may submit a complaint to hello@onlyfarmers.co.uk.

We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days. Complaints will be handled by a member of the Only Farmers team with appropriate authority to resolve the issue.

If your complaint is not resolved to your satisfaction through our internal process, you may also refer the matter to a mediator. Only Farmers will identify one or more mediators with which it is willing to engage in its annual Transparency Report. You are not obliged to use those mediators and may propose an alternative.

14. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with this Agreement (“Confidential Information”), including (without limitation) commercial terms, fee structures, internal policies not published at onlyfarmers.co.uk/legal, business strategies, and technical information about the Platform.

Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party before disclosure, is independently developed by the receiving party, or is required to be disclosed by law, regulation, or court order.

This obligation survives termination of this Agreement for a period of 2 years.

15. Limitation of Liability

Only Farmers’ liability to you under or in connection with this Agreement is subject to the limitations set out in Section 9.2 of the Terms & Conditions, including the aggregate liability cap.

16. Changes to This Agreement

Only Farmers may update this Agreement in accordance with Section 17 of the Terms & Conditions.

17. Governing Law

This Agreement is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

18. General

18.1 Entire Agreement

This Agreement, together with the Terms & Conditions and all documents incorporated by reference, constitutes the entire agreement between Only Farmers and the Farmer in relation to the Farmer’s use of the Platform.

18.2 Severability

If any provision of this Agreement is found invalid or unenforceable, it will be deemed severed. The remaining provisions continue in full force.

18.3 No Employment, Partnership or General Agency

Nothing in this Agreement creates an employment relationship, joint venture, or partnership between Only Farmers and the Farmer. You are an independent business operating on the Platform, and you are solely responsible for your own tax, insurance, and regulatory obligations.

The only agency relationship between the parties is the limited disclosed agency described in Section 1.4. Nothing in this Agreement creates any wider agency, or authority for either party to bind the other.

18.4 Assignment

You may not assign your rights or obligations under this Agreement without Only Farmers’ prior written consent. Only Farmers may assign its rights in the event of a merger, acquisition, or sale of substantially all its assets, subject to the Terms & Conditions.

18.5 Notices

All notices under this Agreement must be given in accordance with Section 18 of the Terms & Conditions.

18.6 Third-Party Rights

This Agreement does not confer rights on any third party under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated.

19. Contact

For questions about this Agreement or your Farmer account:

General & Farmer support: hello@onlyfarmers.co.uk

Safety & incidents: safety@onlyfarmers.co.uk

Privacy & data: privacy@onlyfarmers.co.uk

Legal documents: onlyfarmers.co.uk/legal