1. Introduction

This Major Disruptive Events Policy ("Policy") sets out how Only Farmers handles cancellations arising from extraordinary events outside either party's reasonable control. It is incorporated by reference into the Only Farmers Terms & Conditions and Cancellation & Refund Policy.

This Policy applies to all confirmed Bookings on the Platform. Defined terms have the same meaning as in the Terms & Conditions and the Cancellation & Refund Policy.

2. What Is a Major Disruptive Event?

A Major Disruptive Event is an extraordinary event or circumstance that directly prevents, prohibits, or makes it unlawful or materially unsafe for a Farmer to provide, or a Guest to attend, a confirmed Booking. Qualifying events include, but are not limited to:

Government-imposed travel restrictions, lockdowns, quarantine orders, or border closures that directly affect the Listing location or the Guest's ability to travel.
Declared public health emergencies, epidemics, or pandemics (as declared by the UK Government, the World Health Organization, or the relevant public health authority).
Severe weather events (including but not limited to storms, flooding, wildfires, extreme heat warnings, or snow) where an official warning has been issued by the Met Office at amber or red level for the Listing location on the date of the Booking.
Natural disasters including earthquakes, volcanic eruptions, or tsunamis affecting the Listing location.
Acts of terrorism, civil unrest, or military action in or directly affecting the Listing location.
Essential utility failure (such as prolonged power outage, water supply failure, or telecommunications failure) at the Listing location that makes the experience or stay unsafe or impossible to provide.
Bereavement of the Farmer, the Guest, or a member of their immediate family (defined as spouse, partner, parent, child, or sibling), supported by appropriate evidence.

3. What Is NOT a Major Disruptive Event?

The following do not constitute a Major Disruptive Event and are handled under the cancellation policy saved with the Booking:

General illness (including colds, flu, or other common illnesses) unless part of a declared epidemic or pandemic.
Change of mind, scheduling conflicts, or personal inconvenience.
Travel delays caused by normal traffic, standard transport disruptions, or missed connections.
Financial hardship or inability to pay.
Minor or localised weather (such as rain, wind, or cold temperatures) that does not meet the Met Office amber or red warning threshold.
Breakdown of the Guest's personal vehicle.
Pregnancy, unless a medical professional has advised against travel or attendance and evidence is provided.
Disputes between the Farmer and Guest (these are handled under the Disputes process in the Cancellation & Refund Policy).

4. How to Claim Under This Policy

To request cancellation under this Policy, the affected party (Farmer or Guest) must:

Contact Only Farmers at hello@onlyfarmers.co.uk as soon as reasonably practicable, and in any event no later than 14 days after the scheduled Booking date.
Provide the Booking reference and a description of the event.
Provide supporting evidence where possible. This may include: a government advisory or restriction notice; a Met Office warning screenshot; a death certificate or funeral notice; a medical certificate; a utility provider outage report; or a news report confirming the event.

Only Farmers will assess the claim and, if it determines that the event qualifies as a Major Disruptive Event, will process the cancellation in accordance with Section 5 below.

Only Farmers' determination is made at its reasonable discretion and is final, subject to the Guest's statutory rights and the dispute and ADR processes set out in the Terms & Conditions and the Cancellation & Refund Policy.

5. Refunds and Consequences

Where a cancellation is approved under this Policy:

The Guest will receive a full refund of the Listing price, the Service Fee, and any Tip, processed to the original payment method within 5 business days.
Alternatively, where both parties agree, the Booking may be rescheduled to a mutually agreed date at no additional cost. Rescheduled Bookings must take place within 12 months of the original Booking date. If the rescheduled Booking does not take place within 12 months, the Guest will receive a full refund of the Listing price, the Service Fee, and any Tip.
The Farmer will not incur any cancellation penalties under the Cancellation & Refund Policy.
The cancellation will not count toward the Farmer's rolling 12-month cancellation record.

Where only the Guest is affected by the Major Disruptive Event (for example, a travel restriction that prevents the Guest from travelling but does not affect the Listing location), the Farmer retains no payment for that Booking. Only Farmers may, on a no-fault basis, absorb the cost of the Service Fee refund as described in the Cancellation & Refund Policy and the Farmer Onboarding Agreement.

Where a Major Disruptive Event affects the Guest's ability to travel to the Listing location (for example, an amber or red weather warning for the Guest's departure region or along the primary travel route) but does not directly affect the Listing location itself, the Guest may still be eligible for a refund under this Policy at Only Farmers' discretion. The Guest must provide evidence that the event made travel to the Listing location materially unsafe or impracticable on the date of the Booking.

6. Ongoing or Extended Events

Where a Major Disruptive Event is ongoing (for example, a pandemic or prolonged government restriction), Only Farmers may issue a platform-wide notice designating affected regions and dates. During such periods, all Bookings for affected Listings will be eligible for cancellation under this Policy without the need for individual claims.

Only Farmers will review platform-wide designations at least every 14 days and will remove them as soon as the qualifying event has ended.

7. Limitation

This Policy applies only to Bookings made before the Major Disruptive Event was reasonably foreseeable. If a Guest makes a Booking after a Major Disruptive Event has been publicly announced or is reasonably foreseeable (for example, booking during an active government advisory), the Guest does so at their own risk and may not be eligible for a refund under this Policy.

8. Contact

Major Disruptive Events claims: hello@onlyfarmers.co.uk

Include your Booking reference and "Major Disruptive Event" in the subject line.