Only Farmers

Terms & Conditions

Effective date: 27 August 2026

The terms that govern use of the Only Farmers platform.

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Only Farmers platform ("Platform"), operated by Only Farmers Limited ("Only Farmers", "we", "us", "our"), a company registered in England and Wales (Company No. 17058134) at 27 Mortimer Street, London, W1T 3BL.

The Terms comprise:

  1. general terms which apply to all users (including Farmers, Guests, and Visitors) of the Platform (“General Terms”);

  2. the Farmer Terms set out in Section 5 (Farmer Terms), which apply only to Farmers; and (c) the Guest Terms set out in Section 6 (Guest Terms), which apply only to Guests.

Capitalised defined terms used in these Terms are defined in Section 3 (Definitions).

The Platform may offer the following functionality:

  1. Farmers may use the Platform to list experiences, stays, tours, and events with Guests who may be able to book and pay for such listings via the Platform.

  2. Farmers may be able to advertise work opportunities via a jobs board which users could browse and apply to.

  3. The Platform offers a marketplace where (i) Farmers, Sellers, and other users may be able to buy and sell equipment, farm products, and other goods; and (ii) we may sell our own branded merchandise directly to users through the Only Farmers Shop.

2. When do these Terms apply?

The General Terms apply to all users of the Platform. By accessing or using the Platform — whether as a Farmer, Guest, or Visitor — you agree to be bound by the General Terms in their entirety. If you do not agree to the Terms, you must not use the Platform.

In addition to these General Terms, other additional terms and policies may apply to your use of the Platform. For example:

  1. The Farmer Terms apply to you in addition to the General Terms where you register as a Farmer and list experiences, stays, tours, events, or other offerings on the Platform. If you are a Farmer, you must also comply with the Farmer Onboarding Agreement, available at onlyfarmers.co.uk/legal, which sets out additional obligations, onboarding requirements, and the commercial terms of your relationship with Only Farmers.

  2. The Guest Terms apply to you in addition to the General Terms where you make a Booking through the Platform.

  3. Use of the jobs board is governed by the Jobs Board Terms, available at onlyfarmers.co.uk/legal.

Only Farmers operates the Platform and, for Bookings, acts only as the Farmer’s limited disclosed agent (as described in the Farmer Onboarding Agreement): marketing the Farmer’s Listings, concluding Bookings on the Farmer’s behalf, and collecting payment on the Farmer’s behalf, with payment services provided by Stripe. Only Farmers is not a party to any contract formed between a Farmer and a Guest, between a Farmer and a worker, or between a Seller and a Buyer, and is not the supplier of any Listing, except where Only Farmers is the direct seller through the Only Farmers Shop.

The following policies supplement these Terms and are incorporated by reference. All policies are available at onlyfarmers.co.uk/legal:

Only Farmers may update these policies from time to time. Where a policy is updated, we will update any changes in accordance with Section 17 (Changes to these Terms).

3. Definitions

4. Eligibility & Account Registration

4.1 Eligibility

Any Visitor may browse publicly available Listings and other public-facing content on the Platform without registering for an account provided that they agree to comply with these Terms. To register for an account, make a Booking, make a purchase, list any item or experience for sale, or apply for a job through the Platform, you must meet the following eligibility criteria:

Certain categories of Listing carry mandatory minimum age requirements that cannot be overridden: Hunting Listings are restricted to Guests aged 18 and over, and Tasting Listings involving the sale or supply of alcohol are restricted to Guests aged 18 and over. For all other categories, the Farmer sets the age policy for physical attendance and must clearly display it on the Listing.

Only Farmers may use appropriate age assurance technology to verify your age. This may include, but is not limited to, Open Banking verification, photo ID matching, or facial age estimation. We will process any personal data collected for age verification purposes in accordance with our Privacy Policy and will not retain such data longer than necessary for verification.

We reserve the right to request age verification at any point. If we reasonably believe a user does not meet the applicable age requirement, we will suspend or terminate that account and delete associated personal data without notice.

4.2 Account Accuracy

You are required to provide accurate, current, and complete information at registration and to keep your account details up to date at all times. You are responsible for all activity that occurs under your account and must notify us immediately of any unauthorised access or suspected security breach at hello@onlyfarmers.co.uk.

You are responsible for the security and proper use of your login details and password. You must keep your password confidential and not share it with anyone else.

Only Farmers will not be responsible for losses suffered by you where your password or other account details are used by someone else to access the Platform (unless a third party is able to access and use your account as a direct result of our negligence).

If we believe that there has been, or is likely to be, a breach of security or unauthorised access to your account, or if someone else uses your account to engage in activity that violates these Terms, we may suspend or terminate your account. We may also require that your password is changed and may restrict your use of all or any part of the Platform.

4.3 One Account Per Person

Each individual may hold one account. Farmers operating multiple farms or venues may list multiple properties under a single account. Creating duplicate accounts to circumvent suspensions, bans, or other platform restrictions is prohibited and will result in all associated accounts being terminated.

5. Farmer Terms

5.1 Listing Your Farm or Experience

Farmers may list experiences, stays, tours, events, and other rural offerings on the Platform. By creating a Listing, you confirm that:

5.2 Cancellation Policy Selection

When creating a Listing, Farmers must select a cancellation option in accordance with the Cancellation & Refund Policy: free cancellation at least 24, 48 or 72 hours before the start, a custom refund schedule, or a justified No refunds policy. The selected policy and its cutoff or custom schedule will be displayed on the Listing page and at checkout. Farmers may not select a policy that is less favourable to Guests than the Platform Minimum Standard set out in the Cancellation & Refund Policy.

5.3 Accuracy & Availability

You are responsible for keeping your Listing calendar accurate and up to date. Farmers who cancel confirmed Bookings are subject to the penalties set out in the Cancellation & Refund Policy. Repeated cancellations may result in Listing suspension or permanent removal of the Listing or Farmer.

5.4 Prohibited Listings

You must not list activities that:

  1. are unlawful or illegal;

  2. require licences you do not hold;

  3. are misleading or dangerous;

  4. discriminate against Guests on the basis of any Protected Characteristic;

  5. include within the listing any Prohibited Content; or

  6. are otherwise prohibited by or not compliant with the Farmer Onboarding Agreement or Acceptable Use Policy.

5.5 Communication with Guests

All pre-booking communication must take place through the Platform’s messaging system. Direct contact details must not be shared before a Booking is confirmed.

5.6 Off-Platform Transactions

Farmers must not solicit, encourage, or facilitate transactions with Guests off the Platform. This is a material breach of these Terms and may result in suspension, permanent ban, and recovery of lost Service Fees.

5.7 Ongoing Insurance Obligation

The insurance obligation in Section 5.1 is ongoing for the duration of your use of the Platform and until the completion of any Bookings made through the Platform. You must maintain continuous public liability cover of at least £5,000,000 per occurrence at all times while you have active Listings. For Listings involving events with a stated or expected capacity exceeding 500 attendees, Only Farmers may require evidence of public liability cover of at least £10,000,000 per occurrence before the Listing is approved.

You must notify Only Farmers immediately if your insurance is cancelled, lapses, or its terms change materially. Failure to maintain adequate insurance will result in automatic suspension of all your Listings until evidence of renewed cover is provided. Only Farmers may request updated evidence of insurance at any time, and you must provide it within 7 days of the request. Farmers must provide written evidence of public liability insurance before any Listing goes live. Operating without adequate insurance is a material breach of these Terms and will result in immediate Listing suspension. For the avoidance of doubt, the Farmer’s insurance obligation is in addition to, and does not replace, the Farmer’s obligations under Sections 5.9 to 5.16 (including accommodation safety compliance, food safety, alcohol licensing, animal welfare, event safety, and regulatory registration).

5.8 Farmer Data Protection Obligations

Where a Farmer receives personal data about Guests in connection with a Booking (including names, contact details, dietary requirements, accessibility needs, or any other personal information), the Farmer acts as an independent data controller under the UK GDPR and the Data Protection Act 2018. The Farmer must process such data only for the purpose of fulfilling the Booking and any directly related operational communication, in compliance with all applicable data protection law. The Farmer must not use Guest personal data for marketing, profiling, or any purpose unrelated to the Booking without the Guest’s separate, informed consent. The Farmer must implement appropriate technical and organisational measures to protect Guest data and must delete or anonymise it within a reasonable period after the experience or stay has concluded, unless retention is required by law.

5.9 Accommodation Safety Compliance

Where a Listing includes overnight accommodation (including but not limited to farm stays, holiday lets, glamping, shepherd’s huts, converted barns, and camping), the Farmer must comply with the following requirements at all times:

If Only Farmers becomes aware that a Listing does not comply with any of the above requirements, we reserve the right to remove or suspend the Listing. Only Farmers does not independently verify safety compliance and accepts no liability for a Farmer’s failure to meet these obligations.

5.10 Food Safety & Hygiene

Where a Listing involves the preparation, sale, or supply of food or drink to Guests (including but not limited to farm-to-table dining, cookery workshops, afternoon teas, food hampers, and any catered element of a stay), the Farmer must:

Farmers who sell food products (including jams, preserves, cheese, honey, meat, or other goods) through the Platform or at the point of experience must ensure that all products comply with applicable food labelling, traceability, and safety legislation.

5.11 Alcohol Licensing

Where a Listing involves the sale or supply of alcohol to Guests (including but not limited to wine tastings, cider tours, brewery experiences, and any experience where alcohol is served), the Farmer must hold the appropriate licence or authorisation under the Licensing Act 2003 (or equivalent legislation in Scotland or Northern Ireland). This includes a valid premises licence or temporary event notice (TEN), and a designated premises supervisor where required. Farmers must not supply alcohol to persons under 18. If Only Farmers becomes aware that a Listing does not comply with any of the above requirements, we reserve the right to remove or suspend the Listing. Only Farmers does not verify alcohol licensing and accepts no liability for a Farmer’s failure to hold the required licence.

5.12 Animal Experiences

Where a Listing involves the exhibition of, or interaction with, animals for educational or entertainment purposes (including but not limited to petting farms, lambing experiences, alpaca walks, falconry, and equestrian activities), the Farmer must:

If Only Farmers becomes aware that a Listing does not comply with any of the above requirements, we reserve the right to remove or suspend the Listing. Only Farmers does not verify compliance with the above requirements and accepts no liability for a Farmer’s failure to comply with this Section 5.12.

5.13 Events & Large Gatherings

Where a Listing involves a ticketed event, festival, seasonal attraction, or any gathering with an expected or stated capacity exceeding 50 attendees, the Farmer must:

Farmers are responsible for crowd management, sanitary provision, parking, noise control, and all other operational requirements associated with the event. Only Farmers is not an event organiser and accepts no responsibility for the planning, execution, or safety of events listed on the Platform.

5.14 Regulatory Registration & Licensing

Farmers are solely responsible for obtaining and maintaining all registrations, licences, and permissions required to operate their Listing in the jurisdiction where the property or activity is located. This includes, without limitation:

If Only Farmers becomes aware that a Listing does not comply with any of the above requirements, we reserve the right to remove or suspend the Listing. Only Farmers does not verify compliance with the above requirements and accepts no liability for a Farmer’s failure to comply with this Section 5.14.

5.15 House Rules & Check-In / Check-Out

For Listings that include overnight accommodation, Farmers must clearly specify in the Listing:

  1. check-in and check-out times;

  2. any house rules, including rules on smoking, pets, noise, and maximum occupancy;

  3. any additional charges that may apply (such as cleaning fees or charges for additional guests); and

  4. emergency contact information.

Guests must be provided with clear arrival instructions and contact details for the Farmer or a designated representative no later than 48 hours before the scheduled check-in. The Farmer must be reasonably contactable throughout the duration of any overnight stay.

5.16 Child Attendance & Safeguarding

Each Farmer is responsible for setting and displaying their own age policy for physical attendance at their Listing. The age policy must be clearly stated on the Listing page and must specify:

  1. the minimum age for attendees (if any);

  2. whether children must be accompanied by an adult; and

  3. any age-specific restrictions for particular activities within the experience.

The following mandatory minimum age requirements apply and cannot be overridden by the Farmer’s individual age policy:

Where a Listing is likely to involve under-18 attendees (including but not limited to Animal Meets, Farm Walks, Pick Your Own, Workshops, and Farm Stays), the Farmer must:

If Only Farmers becomes aware that a Listing does not comply with any of the above requirements, we reserve the right to remove or suspend the Listing. Only Farmers does not verify compliance with the above requirements and accepts no liability for a Farmer’s failure to comply with this Section 5.16.

5.17 Indemnity

Each Farmer (acting in its capacity as a trader) agrees to indemnify and hold harmless Only Farmers and its officers, directors, employees, and agents from any claims, losses, damages, and expenses (including reasonable legal fees) arising from:

  1. the Farmer’s breach of these Terms;

  2. the Farmer’s Listings, Content, or experiences the Farmer provides;

  3. the Farmer’s violation of applicable law, regulation, licence condition, or third-party rights; or

  4. any claim by a Guest, third party, or regulatory authority arising from an experience, stay, or event provided by the Farmer;

  5. Any refund, chargeback, regulatory fine or other liability incurred by Only Farmers because a Booking, sale or other transaction with the Farmer is void, voidable or unenforceable on the basis that the Guest, Buyer or other counterparty was under 18 at the relevant time, or because alcohol or any age-restricted product or experience was supplied by the Farmer to a person under the applicable minimum age.

For the avoidance of doubt, this indemnity does not apply to Guests acting in their capacity as consumers. Nothing in this Section 5.17 requires any user to indemnify Only Farmers against loss caused by Only Farmers’ own negligence, breach, or wilful default.

6. Guest Terms

6.1 Making a Booking

When you make a Booking, you enter into a direct contract with the Farmer. The Farmer is the supplier of the stay, experience, event, or service. Only Farmers is not a party to that contract and is not responsible or liable for any acts or omissions of the Farmer. Only Farmers acts only as the Farmer’s limited disclosed agent in arranging the Booking and collecting payment on the Farmer’s behalf; payment services are provided by Stripe.

A Booking is confirmed when payment has been successfully processed and you receive a confirmation email from Only Farmers. Until that point, no binding contract exists between you and the Farmer.

6.2 Statutory Right to Cancel & Service Fee

All cancellations, refunds, and the circumstances in which the Service Fee, Booking amount, deposit, balance, and any Tip are refunded or retained are governed by our Cancellation & Refund Policy, available at onlyfarmers.co.uk/legal. You will be asked to confirm that you have read this Policy before your Booking is confirmed.

Nothing in these Terms or the Cancellation & Refund Policy affects your statutory rights as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, or any other applicable UK consumer protection legislation.

6.3 Guest Responsibilities

As a Guest you agree to:

  1. comply with all rules and guidelines (included related to health and safety) required by the Farmer;

  2. treat the Farmer’s land and property with respect;

  3. arrive on time and depart by the agreed time;

  4. not bring additional guests beyond the Booking;

  5. not engage in illegal activity; and

  6. not attempt to transact directly with the Farmer outside the Platform.

6.4 Health & Safety

Farm environments carry inherent risks. You agree to follow all health and safety briefings provided by the Farmer. Only Farmers is not responsible for accidents or injuries arising from failure to follow Farmer instructions or from your own negligence. We strongly recommend arranging personal activity or cancellation insurance before attending any Booking.

Nothing in this Section 6.4 limits or excludes any liability for death or personal injury caused by the negligence of a Farmer or of Only Farmers, or any other liability that cannot be excluded or limited by law.

6.5 Conduct

Guests who behave inappropriately, damage property, act discriminatorily, endanger others, or otherwise do not comply with the Guest Terms may be removed from a Listing without refund and may have their account suspended or permanently terminated.

6.6 Accommodation & Experience-Specific Responsibilities

Where your Booking includes overnight accommodation, you additionally agree to:

  1. comply with the Farmer’s published house rules, including rules on smoking, pets, noise, and maximum occupancy;

  2. check out by the agreed time and leave the accommodation in a reasonable condition;

  3. report any damage, breakage, maintenance issue, or safety concern to the Farmer as soon as reasonably practicable;

  4. not exceed the number of guests stated in your Booking without the Farmer’s prior written consent; and

  5. not use the accommodation for any commercial purpose, party, or event unless the Listing expressly permits it.

Where your Booking includes an experience involving animals, outdoor activities, machinery, food preparation, or any other activity that carries specific risks, you agree to:

  1. disclose in advance any relevant medical conditions, allergies, mobility limitations, or dietary requirements that may affect your safe participation;

  2. follow all safety instructions, briefings, and supervision provided by the Farmer; and

  3. not participate in any activity if you are under the influence of alcohol or drugs to a degree that may endanger yourself or others.

6.7 Attending with Minors

Where you attend an experience, stay, or event with a person under 18, you are responsible for the supervision, safety, and conduct of that person at all times during the Booking. You must check the Farmer’s age policy (displayed on the Listing) before making a Booking and must not bring a person under the minimum age stated. You must ensure that any minor in your group complies with all safety instructions, house rules, and Farmer directions.

Certain categories carry mandatory minimum age requirements that apply regardless of the Farmer’s individual age policy:

Only Farmers is not responsible for the supervision of minors during any Booking. The responsibility for any minor’s welfare and safety rests with the adult who made the Booking or the accompanying adult.

6.8 Disputes Between Farmers and Guests

Only Farmers does not adjudicate disputes between Farmers and Guests but may, at its discretion, assist in facilitating resolution in accordance with the Cancellation & Refund Policy. Both parties agree to act in good faith.

7. Off-Platform Policy

7.1 Prohibition

All bookings, payments, and commercial transactions for experiences found through the Platform must be completed through the Platform. You must not request or accept payment outside the Platform, redirect Guests to external booking systems, or accept cash, bank transfers, or third-party payment apps in lieu of the Platform payment system.

7.2 Consequences

Any Farmer or Guest found to have facilitated an Off-Platform Transaction may have their account suspended or permanently terminated. Only Farmers reserves the right to recover any Service Fees lost as a result.

7.3 Exception

This Policy does not prevent operational communication between Farmers and Guests after a Booking is confirmed (e.g., to arrange logistics or share directions).

8. Payments

8.1 Payment Processing

Regardless of anything contained in these Terms or any other material shared with Sellers or Farmers, Sellers and Farmers agree that Only Farmers does not provide any payment services or payment processing services to Sellers or Farmers. This includes the receipt, holding or transfer of any funds (“Payments Services”). Only Farmers is not itself authorised or regulated by the FCA as a payment service provider. Only Farmers also does not store full payment card details of any other parties to these Terms at any point.

Unless we notify Sellers or Farmers in writing, all Payment Services provided to Sellers or Farmers in relation to the Platform will be provided to Sellers or Farmers by Stripe Payments UK Ltd and Stripe Payments Europe, Limited (“Stripe”) through Stripe’s Connected Account service, which are subject to the Stripe Connected Account Agreement (accessed via this link: Stripe Connected Account Agreement), which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By accepting these Terms, Sellers and Farmers agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time for the provision of all Payment Services that Stripe provides to Sellers. All regulated Payment Services will be provided by Stripe Payments UK Ltd, which is an FCA authorised and regulated payment service provider.

To receive the Payment Services, Sellers and Farmers agree to provide us and Stripe with accurate and complete information about Sellers and Farmers on request (including personal identification information and any supporting documents to allow us and the Stripe to carry out all necessary due diligence measures to determine Sellers’ and Farmers’ eligibility to use the Payment Services), and Sellers and Farmers authorise us to share any such information, including any transaction information related to Sellers’ use of the Payment Services, with Stripe. Sellers and Farmers expressly authorise us to pass instructions to Stripe on Sellers’ and Farmers’ behalf and to share such information with Stripe regarding payments as is necessary to facilitate or support the Payment Services provided to Sellers and Farmers.

Sellers and Farmers acknowledge and agree that Stripe may refuse to provide Sellers or Farmers with its Payment Services and may limit any functionality until the Sellers and Farmers (as applicable) have provided Only Farmers or Stripe with sufficient information as we may each request.

Stripe carries out monitoring of all payments made via its Payment Services. Sellers and Farmers acknowledge that Stripe has the right to cancel any payments made via its Payment Services it provides where it has reasonable grounds to suspect that they may be fraudulent or involve other criminal activities.

Where Stripe becomes aware of and/or receives any notice of a potential fine from any regulatory authority relating to a Seller’s or Farmer’s conduct in respect of the receipt of the Payment Services, Sellers and Farmers agree to provide all reasonable co-operation to us and Stripe in respect of any investigation of the relevant circumstances relating to the respective Seller’s or Farmer’s conduct and in determining the appropriate remedy.

Sellers and Farmers acknowledge that Stripe’s Payment Services may only be used for payments in respect of Sellers’ or Farmers’ use of the Platform and as agreed in the Stripe Services Agreement.

When Sellers and Farmers provide personal data in connection with the Payment Services provided by Stripe, Stripe receives personal data and processes it in accordance with its Privacy Policy (accessed via this link: Privacy Policy).

In the event of a Stripe Payment Service interruption, outage, or termination of the Platform’s relationship with Stripe, Only Farmers will not be liable for delays in Stripe’s processing or payouts related services beyond our reasonable control.

This Section 8 applies to payouts for Bookings (experiences, stays, and events). Stripe’s Payment Services provided under the Stripe Services Agreement will apply to both, and the provisions of this Section 8 regarding Stripe, currency, chargebacks, and fraud apply equally to product purchases.

8.2 Currency

All transactions are processed in Pounds Sterling (GBP) unless otherwise stated. Only Farmers is not responsible for currency conversion fees charged by a Guest’s bank or card provider.

8.3 Taxes

Farmers are solely responsible for all taxes on income received through the Platform. Only Farmers does not provide tax advice.

8.4 Chargebacks & Fraud

If a payment is reversed by a chargeback, Only Farmers may recover the amount from the relevant Seller’s pending or future payouts. If Only Farmers has reasonable grounds to believe a Seller has participated in fraudulent activity (including overpayment scams or booking fraud) and a payout has already been made, Only Farmers may recoup that amount by deducting it from future payouts. Suspected fraudulent transactions may result in cancellation, payment reversal, and account suspension pending investigation.

8.5 Damage to Farmer Property

Where a Farmer reports that a Guest has caused damage to their property, land, livestock, or equipment in connection with a Booking (a "Damage Report"), Only Farmers may, at its discretion, facilitate recovery of the claimed amount on the Farmer’s behalf.

By making a Booking, Guests expressly consent to Only Farmers charging the payment method used to make that Booking — or any other payment method on file associated with their account — for validated Damage Report amounts, subject to the following safeguards:

  1. Only Farmers will notify the Guest through the Platform before any charge is made;

  2. the Guest will be given at least 72 hours to respond and dispute the claim before any charge is processed. Where the Guest does not respond within that period, the claim is treated as accepted and the claimed amount is charged;

  3. where the Guest disputes the claim within that period, no charge is made unless and until Only Farmers has reviewed the claim and the Guest's response and determined the amount properly payable. If Only Farmers has not reached a determination before the authorisation hold expires, the hold is released and no charge is made;

  4. no charge will exceed the amount claimed by the Farmer or, where the claim is made against a security deposit, the deposit amount; and

  5. the Guest’s right to challenge any charge through their payment provider or through the courts is not affected.

Damage Reports are submitted through the Platform. A Damage Report against a security deposit must be submitted while the authorisation hold is still in place, which is up to seven (7) days after the experience or stay end date; after that the hold is released and no charge can be made against it. Farmers are asked to support a Damage Report with evidence, including photographs and, where applicable, repair or replacement estimates. Only Farmers reserves the right to decline to facilitate a Damage Report that is submitted late, unsupported by evidence, or that it reasonably considers to be disproportionate or without merit.

Refundable Security Deposits

Some Listings (in particular overnight stays, camping pitches, and private-hire bookings) require a refundable security deposit. The deposit amount is set by the Farmer and is shown to the Guest before the Booking is confirmed. A security deposit is not a charge: it is a temporary authorisation hold placed against the payment method used for the Booking, and no money is taken from the Guest unless a Damage Report is validated.

By making a Booking that carries a security deposit, the Guest authorises Only Farmers to:

  1. place an authorisation hold for the deposit amount on the Guest’s payment method shortly before the experience or stay begins;

  2. release that hold, without any charge, within seven (7) days after the experience or stay end date (or, for back-to-back stays, by the next Guest’s arrival, whichever is earlier), where no Damage Report is made; and

  3. capture all or part of the held amount where a Damage Report is validated in accordance with Section 8.5 above, up to (but not exceeding) the deposit amount.

A security deposit is separate from, and additional to, the Listing price, Service Fee, taxes, and any tip. It is not consideration for the experience and is not subject to the cancellation refund tiers in the Cancellation & Refund Policy — where a Booking is cancelled, any deposit hold is simply released. The safeguards in Section 8.5 (advance written notice, the right to respond, evidence-limited amounts, and the Guest’s right of challenge) apply to any capture of a security deposit. Where a validated Damage Report exceeds the deposit, Only Farmers may seek to recover the balance in accordance with this Section 8.

8.6 Collections & Overdue Amounts

If any amount is owed to Only Farmers, Only Farmers may pursue that amount through collection proceedings.

Amounts will be considered overdue 120 days after Only Farmers first attempts to collect them. Overdue amounts that remain unpaid after 365 days will be considered in default. Only Farmers reserves the right to refer overdue or defaulted amounts to a third-party collections agency and to pursue all available legal remedies. By using the Platform, you consent to being contacted by electronic mail or telephone in connection with any amounts owed, including by third parties acting on Only Farmers’ behalf.

If any funds are paid to you in error (including duplicate payouts or refunds issued incorrectly), you agree to return those funds to Only Farmers promptly on becoming aware of the error. Only Farmers may recover erroneously paid funds by deducting them from future payouts without further notice.

9. Liability

9.1 Only Farmers’ Role

Only Farmers is a marketplace platform. We do not own, operate, inspect, or supervise farm experiences. We are not responsible for the condition of premises, the conduct of Farmers or Guests, or the outcomes of experiences, beyond what we can reasonably verify.

9.2 Limitation of Liability

To the fullest extent permitted by applicable law, Only Farmers shall not be liable for:

  1. any losses that were not foreseeable (i.e. it was not an obvious potential loss or damage to you or us when you first used the Platform);

  2. any losses that are not caused by our breach of these Terms or any legal obligation owed by us to you;

  3. any loss arising from your failure to comply with these Terms, any applicable policies, or applicable law;

  4. any delay, failure, act or default caused by events outside our reasonable control (for example, see Section 19.7 (Unexpected Events), or losses to Farmers arising from Guest cancellations, changes in consumer demand, or seasonal fluctuations);

  5. any personal injury, death, loss or damage arising from a Booking unless directly caused by our own negligence;

  6. in respect of Farmers and Sellers: any loss arising from the acts or omissions of Guests or Buyers; and

  7. in respect of Farmers and Sellers: any indirect or consequential loss, including loss of profits, revenue, or anticipated savings.

Nothing excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by English law, including to consumers under the Consumer Rights Act 2015.

For the avoidance of doubt: the language in Section 6.4 regarding the inherent risks of farm environments relates solely to the Guest’s voluntary assumption of risks that are known, disclosed, and not caused by the negligence of the Farmer or Only Farmers. It does not in any way limit or exclude liability for negligence by any party.

Subject to the exclusions in the preceding paragraph, Only Farmers’ total aggregate liability to you in respect of all claims arising out of or in connection with these Terms or your use of the Platform shall not exceed the greater of: (a) the total fees paid by you to Only Farmers in the 12 months preceding the event giving rise to the claim; or (b) £500. This cap does not apply to liability that cannot be limited by law.

10. Content & Listings

10.1 Your Content

You retain ownership of Content you submit. By submitting Content, you grant Only Farmers a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that Content for the purpose of operating and marketing the Platform. This licence ends when you delete the Content or close your account, subject to any Content already distributed.

10.2 Prohibited Content

You agree to:

  1. only upload or submit Content that complies with these Terms, the Acceptable Use Policy, and any additional rules we publish;

  2. only upload or submit Content when you have the rights to do so and not to submit any Content which infringes any rights of any third party; and

  3. be responsible for any Content you submit, including its legality, reliability, accuracy, and appropriateness.

You must not submit Content that:

  1. is false or misleading;

  2. is abusive, threatening, or discriminatory;

  3. is sexually explicit or graphically violent;

  4. promotes illegal activity;

  5. infringes third-party intellectual property or other rights;

  6. contains malware or spam;

  7. endangers the safety of any individual, particularly children;

  8. targets anyone on the basis of a Protected Characteristic; or

  9. is otherwise unlawful, harmful, or objectionable.

10.3 Content Moderation

Only Farmers has the right to:

  1. take any action with respect to any Content that we deem necessary or appropriate (acting reasonably), including if we believe that such Content breaches these Terms, infringes any intellectual property right or other right of any person, or threatens the safety of users or the public;

  2. disclose your identity or other information about you to any third party who claims that Content submitted by you infringes their rights, in accordance with our Privacy Policy;

  3. suspend or terminate your account temporarily or permanently and take appropriate legal action, including referral to law enforcement, for any illegal or unauthorised use of the Platform.

You acknowledge that:

  1. Only Farmers has no obligation to pre-screen Content submitted by users;

  2. Only Farmers does not control or verify any Content submitted by users;

  3. Only Farmers does not endorse and cannot ensure prompt removal of any Content submitted by you or any other users; and

  4. Only Farmers assumes no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party.

If you believe that Content you have generated, uploaded, or shared has been taken down or access to it has been restricted in breach of these Terms, or that you have been suspended or banned from using the Platform in breach of these Terms, you may have the right to bring a claim against Only Farmers for breach of contract.

10.4 Intellectual Property Infringement Reporting

If you believe that Content on the Platform infringes your intellectual property rights, you may submit a written notice to hello@onlyfarmers.co.uk containing:

  1. identification of the copyrighted work or other IP right claimed to be infringed;

  2. identification of the material that is claimed to be infringing and its location on the Platform;

  3. your contact information;

  4. a statement that you have a good faith belief that the use is not authorised; and

  5. a statement, under penalty of perjury, that the information in the notice is accurate and that you are the rights holder or authorised to act on their behalf.

Only Farmers will act on valid notices promptly and in accordance with applicable law.

10.5 Platform Intellectual Property

All intellectual property in the Platform is owned by or licensed to Only Farmers Limited. Unauthorised reproduction or distribution may give rise to a claim for damages.

10.6 Third Party Content

Only Farmers is not responsible for the performance, services, or content available through Third Party Sites, including the accuracy, opinions, reliability, privacy practices, or other policies of or contained in such Third Party Sites. If you decide to leave the Platform and access Third Party Sites, or to use or install any third party applications, software, or content, you do so at your own risk and you should be aware that these Terms do not govern those third party services.

11. Data Protection & Privacy

11.1 How We Process Your Data

Only Farmers Limited is the data controller for personal data collected through the Platform. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Details of how we collect, use, and protect your personal data, and your rights under the UK GDPR and the Data Protection Act 2018, are set out in our Privacy Policy, available at onlyfarmers.co.uk/legal.

Where you submit, upload, or otherwise make available any personal data relating to a third party through the Platform, you confirm that you have obtained all necessary permissions or other lawful authority to do so, and that the disclosure to us is consistent with applicable data protection law.

Our Data Protection Officer (or nominated data protection contact) can be reached at privacy@onlyfarmers.co.uk.

11.2 Farmer Data Protection Obligations

The following obligations apply to Farmers in addition to the general data protection provisions above and the Farmer data protection obligations set out in Section 5.8.

Farmers agree to cooperate with us, promptly and at no cost to us, in responding to any data subject request, complaint, or enquiry received by us that relates to personal data you have accessed or processed through the Platform. This includes providing information, access to records, and any other reasonable assistance we may need to comply with our obligations under the UK GDPR and the Data Protection Act 2018.

Farmers further agree to cooperate with us in connection with any investigation, audit, or enquiry by the Information Commissioner's Office or any other relevant supervisory authority, to the extent that such investigation, audit, or enquiry relates to personal data you have accessed or processed through the Platform.

12. Online Safety Act & Child Safety

12.1 Our Obligations

Only Farmers complies with the Online Safety Act 2023. We take proactive steps to identify and remove illegal and harmful content and to protect users, particularly children, from harm.

12.2 Reporting Harmful Content

Report illegal or harmful content — particularly content endangering children — via the reporting tools on the Platform or to safety@onlyfarmers.co.uk. Content involving CSAM will be reported to the Internet Watch Foundation and the National Crime Agency without delay.

13. Acceptable Use

You must not use the Platform in any way that:

  1. breaches these Terms or any policy incorporated by reference (including the Acceptable Use Policy and the Nondiscrimination Policy);

  2. violates any applicable law, regulation, or third-party right;

  3. is fraudulent, deceptive, or misleading;

  4. infringes the intellectual property rights of any person;

  5. is abusive, threatening, harassing, defamatory, discriminatory;

  6. targets any person on the basis of a Protected Characteristic;

  7. endangers the safety or wellbeing of any person;

  8. circumvents, disables, or interferes with any security, access control, or technical protection measure on the Platform;

  9. involves scraping or collecting data from the Platform without our prior written consent;

  10. contacts other users for purposes unrelated to Bookings, or for marketing, solicitation, or spam;

  11. manipulates, incentivises, threatens, or retaliates in relation to reviews or ratings;

  12. impersonates any person or misrepresents your identity or affiliation;

  13. facilitates, solicits, or encourages Off-Platform Transactions;

  14. involves the creation or operation of duplicate accounts, or circumvention of any suspension, ban, or other Platform restriction;

  15. submits Content that is false, misleading, sexually explicit, graphically violent, promotes illegal activity, or contains malware or spam; or

  16. is otherwise unlawful, harmful, or objectionable.

Further detail on acceptable and prohibited uses is set out in our Acceptable Use Policy, available at onlyfarmers.co.uk/legal, which is incorporated by reference into these Terms.

Any use of the Platform that is contrary to the Acceptable Use Policy, these Terms, or applicable law is strictly prohibited and may result in immediate suspension or termination of your account.

14. Suspension & Termination

Only Farmers may suspend or terminate any account where we reasonably believe a user has violated Section 13 (Acceptable Use) or otherwise breached these Terms. On termination, access ceases immediately, future Bookings are cancelled, and Guests are refunded. Farmers receive payouts for completed Bookings subject to any outstanding disputes.

Where an account is suspended or terminated, Only Farmers will notify the affected user by email, providing the reason for the action taken (except where disclosure would compromise a law enforcement investigation or endanger the safety of any person). Users may appeal a suspension or termination decision by contacting hello@onlyfarmers.co.uk within 30 days of receiving notice. Appeals will be reviewed by a member of the Only Farmers team who was not involved in the original decision. Only Farmers will communicate the outcome of the appeal within 14 days of receipt. The decision on appeal is final.

You may close your account at any time by contacting hello@onlyfarmers.co.uk. Closure does not affect any obligations or liability that arose prior to closure.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection law in your country of residence requires otherwise.

If you have a complaint, contact hello@onlyfarmers.co.uk in the first instance. We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 8 weeks. If unresolved within 8 weeks, you may refer the matter to an approved ADR provider.

16. How the Platform May Change

We may make changes to the Platform from time to time, for example:

  1. to improve, refresh, or enhance the Platform, including by adding or removing features, Listings categories, or functionality;

  2. to help improve the security and operation of the technical infrastructure of the Platform;

  3. to make changes to fees or pricing, where the cost of operating the Platform increases; or

  4. for legal or regulatory reasons.

We may need to offer technical support or updates to the Platform from time to time at our discretion. Updates may download automatically or you may need to trigger them yourself, depending on your device and its settings. We strongly recommend that you download all updates as soon as they become available so that the Platform works properly.

17. Changes to These Terms

We will generally provide you with 15 days’ notice of any changes to the Terms by email and by prominent notice on the Platform. We will provide you with a longer notice period where we deem that a longer period is required, for example to allow for business users to make technical or commercial adaptations to comply with the changes.

Notwithstanding any other provisions in these Terms, we may change these Terms at any time immediately, and notify you if we can, where:

  1. we are permitted to do so by applicable law;

  2. the changes are editorial changes which do not alter the content or meaning of these Terms;

  3. we are subject to any legal or regulatory obligation which requires us to change these Terms in a manner which does not allow us to provide advance notice; and/or

  4. we need to change these Terms to address an unforeseen and imminent risk related to users, such as fraud, malware, spam, data breaches or other cybersecurity risks.

If we update these Terms, the updated version will be displayed on this page and any changes will be reflected in the “Last Updated” date at the top of these Terms. Your continued use of the Platform after the effective date of any changes will represent your acceptance of and agreement to such changes. If you do not agree with the updated Terms, you must stop using the Platform and close your account before the effective date.

18. Notices

Any notice required or permitted under these Terms must be given: (a) by Only Farmers to you, by email to the address associated with your account, by in-app notification, or by prominent notice on the Platform; or (b) by you to Only Farmers, by email to the relevant address specified in Section 23. Notices sent by email are deemed received on the business day after sending. Notices posted on the Platform are deemed received when published. It is your responsibility to ensure that the email address associated with your account is current and monitored.

19. General Provisions

19.1 Entire Agreement

These Terms, together with all documents incorporated by reference and available at onlyfarmers.co.uk/legal, constitute the entire agreement between you and Only Farmers in relation to your use of the Platform.

19.2 Severability

If any provision is found invalid or unenforceable, it will be deemed severed. The remaining provisions continue in full force.

19.3 Waiver

If we choose not to enforce a rule or right at any point, this doesn’t mean we’ve waived it. We can still enforce it later.

19.4 Assignment

You cannot transfer your rights or responsibilities under these terms to anyone else without our written permission. We (Only Farmers) may transfer our rights to a group company, or if we merge with another company, are acquired, or sell most of our business. If this happens, your personal data will be transferred to the new company in line with data protection laws, and we will let you know about any change to who controls your data.

19.5 Third-Party Rights

These Terms are an agreement between you and us. They do not give any other person the right to enforce them, including any third party under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated.

19.6 Survival

The following provisions shall survive termination or expiry of these Terms and any closure of your account: Sections 3 (Definitions), 8 (Payments, including all subsections relating to amounts owed, chargebacks, damage reports, and collections), 9 (Liability), 10.1 (Content licence, to the extent Content has already been distributed), 11 (Data Protection & Privacy), 15 (Governing Law & Dispute Resolution), 18 (Notices), and this Section 19 (General Provisions).

19.7 Unexpected Events

Sometimes things happen that are outside our control and stop us from fulfilling our commitments to you. This includes events like natural disasters, fires, floods, epidemics or pandemics, government action, war, terrorism, cyber-attack, failure of third-party infrastructure (including payment processors and hosting providers), or industrial action. If something like this happens, Only Farmers will not be held responsible for any delays or failures, but we will do our best to limit the impact of such event and resume performance as soon as reasonably practicable.

If a Booking or a Guest’s order is cancelled because of an unexpected event outside anyone’s reasonable control and neither the Guest nor the Farmer is at fault, such as severe weather, illness, government restrictions, pandemics, natural disasters, or bereavement, the Guest will receive a full refund in accordance with the Only Farmers Major Disruptive Events Policy, available at onlyfarmers.co.uk/legal.

20. Contact Us

For questions, complaints, or requests relating to these Terms, please contact us using the following email addresses:

General: hello@onlyfarmers.co.uk

Privacy & data: privacy@onlyfarmers.co.uk

Safety & discrimination: safety@onlyfarmers.co.uk

© 2026 Only Farmers Limited. All rights reserved. Registered in England & Wales.